FAQ
Q: Are you a trading company or a manufacturer?
A: We are a manufacturer specializing in the field of mechanical manufacturing, integrating R&D, production and export. We can provide you with full-process services ranging from customized design to large-scale production.
Q: Do you accept OEM and ODM orders?
A: We accept OEM and ODM orders. As a manufacturer, we have the full capability to provide contract manufacturing (OEM) and original design manufacturing (ODM) services for international brands.
Q: When can I get the price?
A: Quotations are usually available within 24 hours after the detailed requirements are submitted. To ensure that you receive an accurate quotation as soon as possible, please provide the following information: product specifications, material requirements, order quantity, and customization needs (such as LOGO, packaging, etc.).
Q: What is your delivery time?
A: The delivery time is usually 2-4 weeks, depending on the order size, product complexity and whether customization is required.
Q: Can you provide the shipping service?
A: We offer international transportation services. As a manufacturer, we not only handle production but also assist you in completing global logistics delivery, ensuring that the products are safely and efficiently delivered to the destination.
Q: How do you treat quality complaint?
A: We attach great importance to product quality complaints and follow the handling principle of "rapid response, precise traceability, and closed-loop improvement". Once a quality complaint is received, we will immediately activate the standardized response process to ensure that the problem is resolved efficiently and fairly.
Q: Why choose XINHUASHENG?
A: As we are a comprehensive manufacturer integrating R&D, production, sales and service, we possess a stable supply chain, rapid response capabilities and global delivery experience. We can offer you a one-stop solution with high cost-effectiveness and quality assurance.
Q: How to contact,negotiate and cooperate with XINHUASHENG?
A: You can contact us and cooperate with us through phone calls, emails or on-site visits. As a manufacturer, we support OEM/ODM customization, bulk purchasing and long-term strategic cooperation. We have established standardized connection procedures to ensure efficient communication and smooth cooperation.
Q:Can we visit your factory before place the order?
A: We can arrange for the customer to visit the factory. We sincerely invite you to conduct a site inspection of the production environment, equipment capabilities and quality management system before placing the order, in order to enhance the confidence in the cooperation.
Q: How can I get more detailed information about our products?
A: You can obtain detailed product information by contacting our business team, which includes product specifications, test reports, sample plans, and descriptions of our customization development capabilities. This will ensure that you have a comprehensive understanding of the product's performance and application details.
Telephone / WhatsApp: +8613218470313
Email: manager@jsxhsgs.com
Q: Would you have a discount if l have a large order?
A: Yes, if you have a large order, we can offer a bulk discount. The discount rate will be adjusted according to the quantity of the order. The larger the order volume, the more substantial the discount will be.
Q: Have your products been exported?
A: Yes, our products have been exported to multiple regions around the world, including Europe, the United States, South Korea, Southeast Asia, the Middle East, South America, Africa and Oceania, covering over 50 countries and regions.
Q: Do you provide technical support?
A: Yes, we offer professional technical support, covering product selection, usage guidance, troubleshooting, and customized solutions, to ensure that you receive timely and efficient technical support during your usage.
Q: What Do You Think Is The Advantage Of Your Company (or Product) Over Other A: Manufacturers?
A: Compared to traditional manufacturers, we have significant competitive advantages in terms of product innovation, customized response speed, and international compliance support.
Q: Can You Produce According To The Samples?
A: Sure, we support production based on the samples provided by the customer. Whether it's a physical sample or technical drawings, we can precisely replicate them or make improvements based on them to ensure that the product meets your expected standards.
Q: Do we have a professional team?
A: We have a highly professional and experienced technical and management team, which is capable of providing customers with full-chain support ranging from research and development design to production delivery.
Q: Are the ordered products kept confidential?
A: Yes, the product information of the orders placed will be strictly confidential. We regard the customer order data as important business information and have taken multiple measures to ensure its security, preventing unauthorized access, leakage or abuse.